Returns & Refunds Policy

Last Updated: 16th June 2026

At Wild Yasmin Skincare, we want you to be delighted with your purchase. Due to the nature of our skincare products and for hygiene and safety reasons, we are unable to accept returns of opened or used items.

Returning an Item

If you change your mind about your purchase, you may return unopened and unused products within 14 days of receiving your order.

To be eligible for a return, products must:

• Be unopened and unused

• Be in their original condition

• Be returned within 14 days of delivery

Customers are responsible for return postage costs unless the item is faulty, damaged, or sent in error.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 14 days of receiving your order.

Please include:

• Your order number

• A description of the issue

• Photographs where applicable

We will assess the issue and, where appropriate, offer a replacement, refund, or exchange.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method. Please allow up to 10 working days for the refund to appear in your account, depending on your payment provider.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• Opened skincare products

• Used skincare products

• Products not in their original condition

This does not affect your statutory rights if a product is faulty or not as described.

How to Contact Us

To request a return or report an issue with your order, please contact:

Wild Yasmin Skincare
Great Missenden
HP16 9LS
United Kingdom

Email: hello@wildyasminskincare.co.uk